Terms and conditions

Cancellation Policy 

Please be aware that appointments cancelled with less than 48 hours notice will incur a penalty charge of 50% of the agreed fee. Appointments cancelled with less than 24 hours notice are non-refundable and will incur a 100% payment penalty. Appointments may be rescheduled up to 48 hours in advance of your appointment by using the calendar link emailed to you at the time of booking. 

Payment 

Initial Consultations: The first step at Cocoon is to complete an initial consultation with Dr Jill Woods. You will have the option of selecting a Parent/Adult Advice consultation for general advice, guidance and signposting (€160) or a Parent/Adult Planning Consultation for Assessment/therapy recommendations and brief tailored report (€195). Before submitting your booking form, you will be directed to the Cocoon live bookings page where you can select your preferred time slot. In order to confirm your appointment time, you will be re-directed to the payment page. Once payment is confirmed your appointment is secured. Payment for initial consultation must be made before submitting your booking form (if you have difficulty making payment please email admin@cocoonclinicalpsychology.ie for support.

Payment for all other services can be made by direct bank transfer. Pricing and payment information for assessment and or therapy services most suited to your particular needs, will be discussed with you at consultation and agreed in advance, then shared with you via personalised summary document or invoice as agreed. A general pricing guide can be found HERE.

Return of Supporting Information 

Please be advised that supporting documentation (information forms, screening questionnaires, prior reports etc.) must be returned or submitted to Cocoon Clinical Psychology via webpage upload, email or post, within the agreed timeframe (min 48hrs prior to next appointment). 

Right to Refuse Assessment and/or Intervention

Please be advised that Cocoon Clinical Psychology reserves the right to refuse services under certain circumstances in line with clinical and best practice guidelines. Cocoon Clinical Psychology does not offer services to those under the care of another similar or conflicting service, such as a psychiatrist, community mental health team, addiction services or concurrent public services who are investigating or evaluating the same presenting issues.

The terms and conditions upheld by Cocoon Clinical Psychology may be changed and updated from time to time in line with best practice.